Terms and Conditions

Welcome to Ports2Docks

These Terms and Conditions outline the rules and regulations for using Ports2Docks’ website and services. By accessing this site and/or engaging our services, you agree to these terms. If you do not agree with any part of these terms, please refrain from using our services.

1. Definitions

• "Company" refers to Ports2Docks, a provider of import, export, and last-mile logistics solutions.

• "Client" refers to any individual or organization engaging Ports2Docks for services.

• "Services" encompasses all import/export and last-mile delivery solutions provided by Ports2Docks.

• "Website" refers to www.ports2docks.com, owned and operated by Ports2Docks.

2. Agreement to Terms
By using our website and/or engaging in any transaction with Ports2Docks, you acknowledge that you have read, understood, and agree to be bound by these terms. This agreement is effective upon your first use of our site or services.

3. Services Overview
Ports2Docks offers the following services:

• Global and Domestic Import/Export Solutions: Comprehensive management of sourcing, packaging, shipping, and customs clearance.

• Last-Mile Delivery Services in India: A seamless final-mile delivery through partnerships with local logistics providers, ensuring safe and on-time delivery.

4. Client Obligations
To ensure smooth execution of services, the Client agrees to:

• Provide accurate, complete, and up-to-date shipping and product details.

• Ensure compliance with all applicable laws and regulations concerning import, export, and logistics services.

• Furnish all necessary documentation in a timely manner, including customs paperwork where applicable.

5. Payment Terms

• All charges for services are outlined in individual agreements with clients.

• Payment is due as per the agreed-upon schedule. Delays in payment may result in service suspension or additional late fees, unless previously arranged.

• In the event of cancellation by the Client, refunds may be subject to deductions based on the services rendered.

6. Delivery Terms

• Ports2Docks aims to provide timely deliveries, but we do not guarantee exact delivery dates due to variables beyond our control, such as customs clearance, regulatory issues, or third-party delays.

• In the event of a delay, Ports2Docks will take reasonable steps to mitigate impact and will notify the Client promptly.

7. Last-Mile Services

• For last-mile deliveries, Ports2Docks partners with trusted logistics providers across South India. Delivery timelines are estimates and depend on third-party carrier performance.

• While Ports2Docks monitors the quality of service, we are not liable for delays or performance issues caused by third-party partners.

8. Risk and Insurance

• Risk of damage or loss to goods passes to the Client once the goods leave our facilities or the facilities of our partners.

• Clients are encouraged to secure appropriate insurance for high-value goods. Ports2Docks does not assume liability for loss or damage to uninsured goods while in transit.

9. Limitation of Liability
To the maximum extent permitted by law, Ports2Docks shall not be liable for:

• Indirect or consequential damages, including but not limited to lost profits or business interruptions.

• Delays or failure in performance caused by events outside our reasonable control, such as natural disasters, strikes, government actions, or third-party carrier failures.

• Any loss, damage, or delay caused by improper packaging or handling of goods by third parties not affiliated with Ports2Docks.

10. Customs and Regulations Compliance
The Client is responsible for ensuring that all goods comply with applicable customs laws and regulatory requirements. Ports2Docks will assist with necessary documentation but will not be held liable for fines, delays, or penalties due to non-compliance by the Client.

11. Termination

• Either party may terminate the service agreement by providing prior written notice in accordance with the terms outlined in the individual agreement.

• Upon termination, any outstanding balances for services rendered must be paid. Ports2Docks reserves the right to suspend or terminate services in the event of non-payment or breach of terms by the Client.

12. Intellectual Property
All content on the Ports2Docks website, including but not limited to text, graphics, logos, and software, is the intellectual property of Ports2Docks. Unauthorized reproduction, distribution, or use of any content is strictly prohibited.

13. Confidentiality
Ports2Docks is committed to maintaining the confidentiality of all information provided by clients. We will not disclose any client information to third parties without consent, except as required by law or for the provision of our services.

14. Governing Law and Jurisdiction
These Terms and Conditions are governed by the laws of India. Any disputes arising out of or in connection with the use of Ports2Docks’ services or website shall be subject to the exclusive jurisdiction of the courts of India.

15. Changes to Terms
Ports2Docks reserves the right to modify these Terms and Conditions at any time. Any changes will be posted on our website and will take effect immediately upon posting. Continued use of our services after such changes will constitute acceptance of the revised terms.

16. Force Majeure
Ports2Docks shall not be liable for any failure or delay in providing services resulting from circumstances beyond our control, including but not limited to acts of God, war, strikes, pandemics, or government restrictions.

17. Contact Us
For any questions regarding these Terms and Conditions or your dealings with Ports2Docks, please contact us at:

• Email: info@ports2docks.com

• Phone: +91- 9030976269